Account Locked – Reasons and How to Unlock

If you click on the Login button more than one time when you login, or if someone else is sharing your PIN, your account will be locked. If your account is locked, the following message will show up:

“We were unable to log you in. This could be because the username and or password are incorrect, or because the account is locked (someone is already logged in). Please click here to unlock your account.”

That means your account is being. You can click on the “here” link and an unlock account pin will be sent to the email you provided when you registered.



The ACCOUNT UNLOCK LOGIN page will show up telling you "Your unlock PIN has been sent to your email address successfully." You can enter your username and the unlock pin you received on the ACCOUNT UNLOCK LOGIN page and click "Log in" button ONCE.



Please note that the unlock pin only works on the ACCOUNT UNLOCK LOGIN page but not the Member Login Page. Your account information will show up after you have entered the unlock pin, meaning your account has been unlocked already.



You can go back to Channel page and start watching the SuncasTV Subscription programs now. The unlock pin will expire once you have unlocked your account. Please use your original PIN next time when you login.